Frequently Asked Questions

Creating your first chatbot is easy! Follow these steps:

1. Sign up for a KrooBot account
2. Go to your Dashboard and click "Create New Chatbot"
3. Enter a name and description for your chatbot
4. Upload your training data (FAQs, documents, etc.)
5. Configure your settings and save

KrooBot supports various types of training data:

• CSV files: FAQ format with questions and answers
• Text files: Plain text documents
• PDF files: Document uploads (coming soon)
• Manual entry: Add questions and answers directly

The more relevant data you provide, the better your chatbot will perform!

Training time depends on the amount of data you upload:

• Small datasets (up to 100 Q&A): 1-2 minutes
• Medium datasets (100-500 Q&A): 3-5 minutes
• Large datasets (500+ Q&A): 5-10 minutes

You'll receive a notification when training is complete, and your chatbot will be ready to use immediately!

Installing the KrooBot WordPress plugin is straightforward:

1. Download the plugin from our download page
2. Go to your WordPress Admin → Plugins → Add New
3. Click "Upload Plugin" and select the downloaded ZIP file
4. Click "Install Now" and then "Activate Plugin"
5. Go to Settings → KrooBot Chatbot to configure

Yes! You can fully customize your chatbot widget:

• Position: Choose from 4 corner positions (top-left, top-right, bottom-left, bottom-right)
• Colors: Customize primary color, background, and text colors
• Title: Set your own chatbot name and welcome message
• Size: Adjust widget dimensions to fit your design

All customization options are available in the plugin settings.

Yes! The KrooBot plugin is designed to work with all modern WordPress themes:

• Compatible with all major themes (Astra, Divi, Elementor, etc.)
• Responsive design that works on all devices
• No conflicts with other plugins
• Lightweight and fast loading

If you experience any compatibility issues, please contact our support team.

Voice chat uses advanced speech recognition and text-to-speech technology:

1. Speak: Click the microphone button and speak naturally
2. Convert: Your voice is converted to text using AI
3. Process: The text is processed by your trained chatbot
4. Respond: AI responds with both text and voice audio

Voice files are automatically deleted within 5 minutes for privacy.

Voice chat is supported on all modern browsers:

• Chrome: Full support (recommended)
• Firefox: Full support
• Safari: Full support
• Edge: Full support

Note: Voice chat requires HTTPS and microphone permissions to work properly.

Yes, you can customize voice chat settings in your WordPress plugin:

• Silence Threshold: How long to wait after silence (default: 2 seconds)
• Minimum Recording Time: Shortest allowed recording (default: 1 second)
• Enable/Disable: Turn voice chat on or off

These settings help optimize voice recognition accuracy for your use case.

No, we do not store your conversation data.

KrooBot is designed with privacy in mind:

• Chat messages are processed in real-time and immediately deleted
• Voice recordings are automatically deleted within 5 minutes
• No conversation history is maintained
• We only collect anonymous usage statistics (not content)

Your privacy is our top priority. Read our Privacy Policy for more details.

Your API key is highly secure:

• Encrypted Storage: All API keys are encrypted at rest
• Secure Transmission: All API calls use HTTPS encryption
• Access Control: Only you can view and manage your API keys
• Regeneration: You can regenerate keys anytime for security

Never share your API key publicly. If compromised, regenerate it immediately.

Yes, KrooBot is fully GDPR compliant.

We follow all GDPR requirements:

• No personal data is stored without consent
• Right to data deletion and portability
• Transparent data processing practices
• Secure data handling and encryption
• Clear privacy policy and consent mechanisms

You can request data deletion or export at any time through your dashboard.

The free plan includes:

• 1 chatbot with basic training
• 100 messages per month
• Text chat functionality
• WordPress plugin
• Basic customization options
• Email support

Perfect for testing and small websites!

Yes, you can change your plan anytime:

• Upgrade: Immediate access to new features and limits
• Downgrade: Takes effect at next billing cycle
• Prorated billing: You only pay for what you use
• No setup fees: Plan changes are free

Manage your subscription in your dashboard under "Subscription" settings.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through Stripe. We never store your payment information.

We offer multiple support channels:

• Email Support: support@kroobot.com (24-hour response)
• Documentation: Complete guides and tutorials
• FAQ: This page for common questions
• Contact Form: Submit detailed inquiries

Premium plans include priority support with faster response times.

To help us resolve your issue quickly, please include:

• Description: What you were trying to do
• Error Message: Any error messages you received
• Steps: How to reproduce the issue
• Browser: Browser name and version
• Device: Desktop, mobile, or tablet
• Screenshots: If applicable

The more details you provide, the faster we can help!