Privacy Policy

1. Introduction

KrooBot ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service.

2. Information We Collect

2.1 Account Information

When you create an account with KrooBot, we collect:

Name and email address
Company information (if provided)
Payment information (processed securely through Stripe)
Account preferences and settings

2.2 Chat Interactions

Important: We do not store your chat messages or voice recordings permanently. All conversations are processed in real-time and immediately deleted.

3. Voice Chat Processing

3.1 Voice Recording Policy

Our voice chat feature processes your voice input as follows:

Real-time Processing: Voice recordings are processed immediately when you speak
No Permanent Storage: Voice files are automatically deleted within 5 minutes
Temporary Files: Voice recordings are stored only temporarily for processing
Secure Transmission: All voice data is encrypted during transmission

3.2 Voice Data Security

Security Measures: Voice recordings are processed using enterprise-grade encryption and are never stored in our databases.

4. Message Processing

4.1 Text Messages

Text-based conversations are handled with the same privacy standards:

No Message Storage: We do not store your chat messages in our databases
Real-time Processing: Messages are processed immediately and then discarded
Session-based: Messages exist only during your active chat session
No Chat History: We do not maintain conversation history

4.2 Usage Analytics

We collect anonymous usage statistics (not message content) to improve our service:

Number of messages sent
Voice vs text usage patterns
Response times and performance metrics
Feature usage statistics

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your data:

Encryption: All data is encrypted in transit and at rest
Secure Infrastructure: Hosted on secure cloud infrastructure
Access Controls: Strict access controls and authentication
Regular Audits: Regular security audits and updates
GDPR Compliance: Full compliance with data protection regulations

6. Data Retention

Retention Policy: Chat messages and voice recordings are not retained. Account data is kept only as long as your account is active.

7. Third-Party Services

7.1 OpenAI Integration

We use OpenAI's API for AI processing. OpenAI has its own privacy policy and data handling practices. We ensure that:

No personal data is shared with OpenAI
Messages are processed anonymously
OpenAI does not store your conversations
We use secure API connections

8. Your Rights

You have the following rights regarding your data:

Access: Request information about your data
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Portability: Export your data
Objection: Object to data processing

9. Children's Privacy

KrooBot is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

support@kroobot.com

Contact Page

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